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Legal & Privacy Policy

Switch Midlands understands that your privacy is important to you and that you care about how your personal data collected via this website is used. We respect and value the privacy of everyone and will only use personal data collected via this website in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. This Website Legal & Privacy Policy only relates to that information gathered via this website, it does not include information we gather once a referral has been made to our service.

 

1. Information about us
  • Switch Midlands is a Community Interest Company registered in England under company number 12502947.
  • Address: Ryefield, Pendeford, Wolverhampton, WV8 1TX
  • Data Protection Officer: Caroline Erskine-Murphy
  • Email address: caroline@switchmidlands.com
  • Telephone number: 01902552288
  • We are registered with Information Commissioner’s Office: ZB197533
2. What does this notice cover?

This Privacy Information explains how we use your personal data collected via this website: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data collected via this website.

3. What is Personal data is collected?

Personal data collected via this website is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data collected via this website is, in simpler terms, any information about you that enables you to be identified. Personal data collected via this website covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

The personal data collected via this website that we use is set out in Part 5, below.

4. What are my rights?

Under the GDPR, you have the following rights, which we will always work to uphold:

  • The right to be informed about our collection and use of your personal data collected via this website via this website. This Privacy Notice should tell you everything you need to know, but you can always contact us to find out more or to ask any questions using the details in Part 11.
  • The right to access the personal data collected via this website we hold about you. Part 10 will tell you how to do this.
  • The right to have your personal data collected via this website rectified if any of your personal data collected via this website held by us is inaccurate or incomplete. Please contact us using the details in Part 11 to find out more.
  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data collected via this website collected via this website that we have. Please contact us using the details in Part 11 to find out more.
  • The right to restrict (i.e. prevent) the processing of your personal data collected via this website.
  • The right to object to us using your personal data collected via this website for a particular purpose or purposes.
  • The right to data portability. This means that, if you have provided personal data collected via this website to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data collected via this website to re-use with another service or business in many cases.
  • Rights relating to automated decision-making and profiling. We do not use your personal data collected via this website in this way.
  • For more information about our use of your personal data collected via this website or exercising your rights as outlined above, please contact us using the details provided in Part 11.

Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.

If you have any cause for complaint about our use of your personal data collected via this website, you have the right to lodge a complaint with the Information Commissioner’s Office.

5. What personal data do you collect?

We may collect some or all of the following personal data via this website:

  • Name
  • Email address
  • Telephone number
  • Organisation
  • Additional information you have willingly supplied via the ‘Your Enquiry’ section of our contact page
6. How do you use my personal data collected?

Under the GDPR, we must always have a lawful basis for using personal data collected via this website. This may be because you have consented to our use of your personal data collected via this website, or because it is in our legitimate business interests to use it. Your personal data collected via this website may be used for the following purposes:

  • Supplying our services to you. Your personal details are required in order for us to enter into a contact with you.
  • Communicating with you. This may include responding to emails or calls from you.
  • Supplying you with information by email and/or post that you have opted-in to (you may unsubscribe or opt-out at any time), this would include such things as our electronic newsletter.

With your permission and/or where permitted by law, we may also use your personal data collected via this website for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information and news on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.

7. How long will you keep my personal data collected?

We will not keep your personal data collected via this website for any longer than is necessary in light of the reason(s) for which it was first collected.

8. How and where do you store my personal data collected?

We will only store or transfer your personal data collected via this website in the UK. This means that it will be fully protected under the GDPR.

9. Do you share my personal data collected?

We will not share any of your personal data collected via this website with any third parties for any purposes, subject to one important exception.

In some limited circumstances, we may be legally required to share certain personal data collected via this website, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

10. How can I access my personal data collected?

If you want to know what personal data collected via this website we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data collected via this website is held). This is known as a “subject access request”.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 10 working days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data collected via this website within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How do I contact you?

To contact us about anything to do with your personal data collected via this website and data protection, including to make a subject access request, please use the following details:

  • Data Protection Officer: Caroline Erskine-Murphy
  • Email address: caroline@switchmidlands.com
  • Telephone number: 01902552288
  • Postal Address: Switch Midlands, Ryefield, Pendeford, Wolverhampton, WV81TX.
12. Changes to this privacy notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data collected via this website.