This Privacy Information explains how we use your personal data collected via this website: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data collected via this website.
Personal data collected via this website is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data collected via this website is, in simpler terms, any information about you that enables you to be identified. Personal data collected via this website covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
The personal data collected via this website that we use is set out in Part 5, below.
Under the GDPR, you have the following rights, which we will always work to uphold:
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data collected via this website, you have the right to lodge a complaint with the Information Commissioner’s Office.
We may collect some or all of the following personal data via this website:
Under the GDPR, we must always have a lawful basis for using personal data collected via this website. This may be because you have consented to our use of your personal data collected via this website, or because it is in our legitimate business interests to use it. Your personal data collected via this website may be used for the following purposes:
With your permission and/or where permitted by law, we may also use your personal data collected via this website for marketing purposes, which may include contacting you by email and/or telephone and/or text message and/or post with information and news on our services. You will not be sent any unlawful marketing or spam. We will always work to fully protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
We will not keep your personal data collected via this website for any longer than is necessary in light of the reason(s) for which it was first collected.
We will only store or transfer your personal data collected via this website in the UK. This means that it will be fully protected under the GDPR.
We will not share any of your personal data collected via this website with any third parties for any purposes, subject to one important exception.
In some limited circumstances, we may be legally required to share certain personal data collected via this website, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
If you want to know what personal data collected via this website we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data collected via this website is held). This is known as a “subject access request”.
All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.
We will respond to your subject access request within 10 working days and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data collected via this website within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
To contact us about anything to do with your personal data collected via this website and data protection, including to make a subject access request, please use the following details:
We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data collected via this website.